Last updated: 25 May 2025

1. Introduction

Welcome to THE HELD Collective. These Terms and Conditions govern your access to and use of our services, including coaching, books, videos, advice, and any other offerings provided by THE HELD Collective ("we", "us", "our"). By accessing or using our services, you agree to comply with and be bound by these Terms. Please read them carefully.

If you do not agree with these Terms, you must refrain from using our services.

2. Services Offered

The Held Collective offers a variety of services, including but not limited to:

• Coaching Services: Individual and group coaching sessions focused on holistic health, personal empowerment, and prolapse healing.

• Books and E-books: Digital products, such as e-books ("shooks"), containing information, exercises, and guidance on various topics.

• Videos: Pre-recorded and live video content, including educational videos, guided sessions, and coaching material.

• Advice and Recommendations: Holistic advice regarding prolapse, emotional health, and other related topics.

• Community and Support: Access to a community of women offering emotional support and shared experiences.

3. General Disclaimer

The services provided by THE HELD Collective are for informational and educational purposes only. Any advice, coaching, or guidance provided is not intended to replace professional medical, psychological, or legal advice.

• Health Coaching: Although our coaching sessions and advice are based on holistic principles, they are not a substitute for professional healthcare. You should always consult with a qualified healthcare provider for medical conditions or concerns.

• Results: We make no guarantees regarding specific results or outcomes from using our services. Success depends on various factors, including active participation and individual circumstances.

4. Medical Disclaimer
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​This work often touches on deep emotional and somatic layers. While Shannon holds space with compassion and integrity, each participant acknowledges that this work may bring up unresolved trauma, suppressed emotions, or discomfort. You are responsible for seeking appropriate support if required. THE HELD Collective is not liable for emotional responses or health outcomes that may occur through or after participation in any offering. You agree to engage at your own pace and honour your personal limits.

• No Medical Advice: The coaching, advice, books, and other services provided by THE HELD Collective are not intended to diagnose, treat, cure, or prevent any disease. The information shared is not intended to replace medical care or treatment provided by a licensed healthcare provider.

• Health Risks: By using our services, you acknowledge that coaching and other offerings involve physical, emotional, or mental exercises that may have associated risks. It is your responsibility to consult with your healthcare provider before participating, especially if you have any pre-existing health conditions.

• Emergency Care: In the event of a health emergency, please contact a healthcare professional or visit an emergency department immediately.

5. Coaching Services

THE HELD Collective provides intuitive, emotional, and energetic support for women navigating physical and spiritual healing journeys. These services may include coaching, channeled guidance, spiritual mentoring, and body-based emotional processing. THE HELD Collective does not provide medical advice, diagnosis, or therapy. All services are intended as complementary support and should not replace advice from a licensed medical or mental health professional. THE HELD Collective offers a unique form of healing that includes channeled guidance from your higher self, divine team, and emotional body. Shannon acts as a sacred translator, intuitively receiving the deeper layers of what your soul, body, and field are ready to reveal, always with reverence, never without permission. This guidance may arrive before, during, or between sessions, and often includes truths, rituals, metaphors, emotional signatures, or language patterns that are ready to be seen and released. All channeled messages are offered in love and alignment, but you are always invited to receive only what resonates and leave the rest. This is not a substitute for medical or psychological care. You remain the sovereign authority of your healing journey.

• Coaching Agreement: By booking a coaching session with THE HELD Collective, you acknowledge that you are entering into a coaching agreement and agree to the terms of this service.

• Confidentiality: We respect your privacy and confidentiality. All personal information shared during coaching sessions will remain confidential, except where required by law. By participating in THE HELD Collective offerings, you consent to receive intuitive and energetic guidance. You acknowledge that all guidance is spiritual in nature and is to be received with discernment. All personal information shared in private sessions will remain confidential. For group sessions, community circles, or Zoom gatherings, you agree to respect the confidentiality and vulnerability of others. You agree not to record, distribute, or share personal stories from these spaces without permission.

• Results: We make no guarantees regarding the specific results or outcomes of coaching sessions. Each individual's journey is unique, and success depends on various factors, including commitment and active participation.

6. Payment Terms

• Pricing: Coaching sessions, books, and other offerings will be priced as specified on our website or during booking. All prices are in USD (United States Dollars) unless otherwise stated.

• Payment Methods: Payments for services must be made in full at the time of booking unless otherwise agreed upon. We accept payments via credit card, PayPal, or other approved payment methods.

• Refund Policy: Due to the nature of our digital offerings (books, videos, etc.), all sales are final. Refunds may be offered at our discretion for coaching services, provided the request is made within 14 days of the session date. If you are dissatisfied with your session, please contact us directly to discuss your concerns.

7. Usage Rights

• Books and E-books: All content provided by THE HELD Collective, including books and e-books, are protected by copyright law. You may use the content for personal use only. You may not reproduce, distribute, or share any materials without prior written consent from us.

• Videos and Other Media: Video content and recordings are intended for personal use only. You may not record, distribute, or share any live or recorded videos without permission.

8. No Legal, Medical, or Psychological Advice

All offerings provided by THE HELD Collective, including coaching, books, videos, and advice, are not intended as legal, medical, or psychological advice. THE HELD Collective is not licensed to provide any legal, medical, or psychological services. You should seek professional advice from qualified practitioners in these fields for legal or health concerns. 

9. Limitation of Liability

To the fullest extent permitted by law, THE HELD Collective is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use our services. This includes but is not limited to damages for loss of profits, loss of data, or other intangible losses. You are responsible for your own physical, mental, and emotional wellbeing. Shannon holds sacred space, but she is not responsible for decisions you make or actions you take based on insights or reflections offered. You understand that your body, healing, and intuition are yours to honour. No outcomes are guaranteed, and results vary person to person.

You acknowledge that THE Held Collective is not responsible for any adverse health, emotional, or financial outcomes that may arise from using our services. You agree to use the services at your own risk. 

10. Intellectual Property

All materials, including text, images, videos, and other content, provided by THE HELD Collective are the intellectual property of THE HELD Collective and are protected by copyright and trademark laws. You agree not to infringe on our intellectual property rights.

11. Client Responsibilities

• Informed Consent: By participating in coaching sessions and using any materials, you consent to engage with the content and services offered. It is your responsibility to fully disclose any relevant health information to ensure the services are appropriate for your needs.

• Accountability: You are responsible for your participation in the services provided, including taking ownership of your progress and outcomes.

• Respect for the Community: In any group settings or community discussions, you agree to be respectful, kind, and considerate of others. Harassment or any form of discrimination will not be tolerated.

12. Payments & Termination of Services

We reserve the right to terminate or suspend your access to our services if you violate these Terms and Conditions or engage in conduct that is harmful to others or disruptive to our services. Upon termination, you will no longer be permitted to access any content or services. All payments are final unless otherwise stated. Because this work is energetic and time-based, refunds will not be issued once sessions are delivered or offerings accessed. For private sessions (including THE HELD Pathway), cancellations require at least 48 hours' notice. Late cancellations may forfeit that session. Payment plans must be honoured as agreed. Missed or paused payments may result in access being suspended until brought up to date.

13. Emergency Care

THE HELD Collective does not offer emergency mental health support or crisis response. If you are experiencing a mental health crisis or require urgent medical care, please contact your doctor, psychologist, or local emergency services.

14. Liability Waiver

By engaging with THE HELD Collective, you release Shannon and her associated businesses from any liability relating to emotional, physical, financial, or energetic outcomes connected to the services provided. You accept full responsibility for your experience and participation.

15. Intellectual Property

All content — including written materials, audio recordings, session content, healing frameworks, brand language, and visual assets — is the intellectual property of Shannon and THE HELD Collective. These materials may not be copied, shared, distributed, or repurposed without written permission.

14. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved in the competent courts located in Australia.

16. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to be bound by the updated Terms.

17. Contact Us

If you have any questions or concerns regarding these Terms and Conditions or any other aspect of our services, please contact us at: hello@theheldcollective.com


With care and clarity,

Shannon Dunn

​Founder, THE HELD Collective